
PUPDATES 2.0 TRAINING AND ACTIVATION

FIRST THINGS FIRST, WHATS IN THE UPDATE?
While you will find much of the same functionality you have become so accustomed to, the Pupdates 2.0 platform has been rebuilt from the ground up with the latest code stacks to create better platform efficiencies, user experiences, and future proof camp messaging for years to come!
Key platform focuses for this first release:
Rebuilt and REDESIGNED
With the latest in coding development and video logic enhancements, a new and intuitive User Interface, API enablement, and a migration to the Microsoft AZURE Cloud Platform… Pupdates is poised for the future of Camp Bow Wow® growth and technological advancements. In addition, all the latest brand requirements of colors, fonts, and feels have been updated!
Scheduled Messaging Enhancements
The scheduled messaging functionality is a ‘Fan Fav!’ feature in the Pupdates platform. So we really focused on making this process more efficient by eliminating scheduling redundancies and optimizing the GUI experience!
Data DAWG Integration
Our first phase of the Data Dawg and Pupdates integration has been completed! While checking out dogs in Data Dawg messages can be automatically sent to the back including a picture of the dog!
TIMELINES AND STEPS?
At your convenience, play through the provided videos to establish some familiarity with the new Pupdates Dashboard! Once you’ve had a chance to review all the videos, be sure to schedule your Pupdates ‘Activation Call’ via the calendar widget at the bottom of this page to activate your camp. Your credentials will be sent right before your scheduled Activation call!

All Camps need to migrate to Pupdates 2.0 by 12/1/23.
*Failure to active your Camp prior to the above date will result in messaging disruption.
NOW, LET’S GET STARTED!
step 1: LETS setup and configure our Pupdates!
step 2: LETS SEND A PUPDATES MESSAGE!
step 3: Schedule your messages too!
step 4: Update your lobby display slide show!
LEARN ABOUT THE data dawg integration!
With this integration, additional information (up to 10 characters) can be included with the checkout message (Ex Yard 3)!. If you choose to check out a camper later and send a traditional Pupdate message through the website instead, uncheck the Send Pupdate box to not send an additional message.


If the dog is checked out via Data Dawg, the image saved in their Data Dawg profile will be used in the Pupdate message! The length of time the Large Camper Photo is displayed is editable under the Configuration menu of the Pupdates website.

NOW THAT YOU’VE HAD A CHANCE TO REVIEW EVERYTHING . . .
LET’S ACTIVATE YOUR PUPDATES!
ON THIS CALL, WE WILL ANSWER ANY FOLLOW UP QUESTIONS AND MAKE SURE YOU ARE READY TO GO LIVE AND SCHEDULE YOUR CAMPS CONFIGURATION DAY!
NOW THAT YOU’VE HAD A CHANCE TO REVIEW EVERYTHING . . .
LET’S ACTIVATE YOUR PUPDATES!
ON THIS CALL, WE WILL ANSWER ANY FOLLOW UP QUESTIONS AND MAKE SURE YOU ARE READY TO GO LIVE AND SCHEDULE YOUR CAMPS CONFIGURATION DAY!
As always, We are here to support you!
AS PART OF YOUR MONTHLY SUBSCRIPTION, THE CAMPER CAMS SUPPORT TEAM (POWERED BY PB&J TV) WILL BE AVAILBLE TO YOU FOR ALL THINGS SYSTEM AND PROGRAM SUPPORT! REVIEW THE VIDEO TO LEARN ABOUT CAMPER CAM SUPPORT SITE AND UNDERSTAND OUR SUPPORT HOURS AND AVAILABILITY!
Please save the Camper Cams Support Site to your Browser Favorites and email to your contacts list!
www.campercamsupport.com
campercamsupport@cbwcorp.com
Your Title Goes Here
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
What are the support hours and availability?
Your Camper Cams℠ Support team is accessible for same-day support via email M – F from 7:00 AM – 8:00 PM CST. For phone support, our hours are M – F from 8:00 AM – 8:00 PM CST. Please contact us via campercamsupport@cbwcorp.com or 1-855-364-5483 to obtain a properly routed Camper Experience. Contacting us through our PB&J TV support email or phone number will limit the call queue’s expanded hours above.
We offer both weekend and Holiday support too, however, the hours and communication are limited. Click the below links to learn more!
Understand Weekend Support?
PB&J TV offers Emergency Weekend support to Camps with a 2hr response SLA, however, we cannot guarantee any remote resolution on the weekend. If your ticket requires any equipment replacements or onsite services needs, this will be discussed and coordinated on the next business day.
An Emergency Ticket is a ticket determined to be System Critical. A System Critical instance is a majority system failure including Server Failure, blackout to parent streaming, Pupdates messaging failure, audio volume issues (e.g. volume is too low or too high, causing a nuisance to Camp Staff and Dogs), and no door chime.
While we encourage a Camp to create a ticket at any time, a ticket request that does not meet the criteria above may be responded to based on the Camp queue, however, will likely be first-up for any response, troubleshooting, and resolution ‘next steps’ on the next business day.
Understand Holiday Support?
We know Holidays are big deal at Camp, so we have expanded our support to meet your needs. Similar to your weekend support experience, PB&J TV offers Emergency Holiday support to Camps with a 4hr response SLA, however, we cannot guarantee any remote resolution on the Holiday. If your ticket requires any equipment replacements or onsite services needs, this will be discussed and coordinated on the next business day.
An Emergency Ticket is a ticket determined to be System Critical. A System Critical instance is a majority system failure including Server Failure, blackout to parent streaming, Pupdates messaging failure, audio volume issues (e.g. volume is too low or too high, causing a nuisance to Camp Staff and Dogs), and no door chime.
While we encourage a Camp to create a ticket at any time, a ticket request that does not meet the criteria above may be responded to based on the Camp queue, however, will likely be first-up on for any response, troubleshooting, and resolution ‘next steps’ on the next business day.
Introduce yourself to an optional extended warranty program!
To future proof your Camper Cams investment, we also provide an extended warranty program designed to not only save you money over time but to maintain and expedite your program up-time! While you have plenty of time to consider this and it is completely optional, we did want to get it infront of you early. No worries, you will also recieve a few reminders prior to your standard 12 month protection plan’s expiration.
Extended Warranty Program: CLICK HERE!
What does my monthly subscription cover?
Thank you for the opportunity to service you! You Camper Cams monthly subscription covers online broadcasting, camp support, and Pupdates messaging management. Please refer to the Support Hours Section for email and phone support times.
If an onsite service visit is required for hardware services outside of the provided warranty period, the camp will be liable for such charges applicable to market rates.
AS ALWAYS, WE ARE HERE TO SUPPORT YOU!
Your Title Goes Here
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
What are the support hours and availability?
Your Camper Cams℠ Support team is accessible for same-day support via email M – F from 7:00 AM – 8:00 PM CST. For phone support, our hours are M – F from 8:00 AM – 8:00 PM CST. Please contact us via campercamsupport@cbwcorp.com or 1-855-364-5483 to obtain a properly routed Camper Experience. Contacting us through our PB&J TV support email or phone number will limit the call queue’s expanded hours above.
We offer both weekend and Holiday support too, however, the hours and communication are limited. Click the below links to learn more!
Understand Weekend Support?
PB&J TV offers Emergency Weekend support to Camps with a 2hr response SLA, however, we cannot guarantee any remote resolution on the weekend. If your ticket requires any equipment replacements or onsite services needs, this will be discussed and coordinated on the next business day.
An Emergency Ticket is a ticket determined to be System Critical. A System Critical instance is a majority system failure including Server Failure, blackout to parent streaming, Pupdates messaging failure, audio volume issues (e.g. volume is too low or too high, causing a nuisance to Camp Staff and Dogs), and no door chime.
While we encourage a Camp to create a ticket at any time, a ticket request that does not meet the criteria above may be responded to based on the Camp queue, however, will likely be first-up for any response, troubleshooting, and resolution ‘next steps’ on the next business day.
Understand Holiday Support?
We know Holidays are big deal at Camp, so we have expanded our support to meet your needs. Similar to your weekend support experience, PB&J TV offers Emergency Holiday support to Camps with a 4hr response SLA, however, we cannot guarantee any remote resolution on the Holiday. If your ticket requires any equipment replacements or onsite services needs, this will be discussed and coordinated on the next business day.
An Emergency Ticket is a ticket determined to be System Critical. A System Critical instance is a majority system failure including Server Failure, blackout to parent streaming, Pupdates messaging failure, audio volume issues (e.g. volume is too low or too high, causing a nuisance to Camp Staff and Dogs), and no door chime.
While we encourage a Camp to create a ticket at any time, a ticket request that does not meet the criteria above may be responded to based on the Camp queue, however, will likely be first-up on for any response, troubleshooting, and resolution ‘next steps’ on the next business day.
Introduce yourself to an optional extended warranty program!
To future proof your Camper Cams investment, we also provide an extended warranty program designed to not only save you money over time but to maintain and expedite your program up-time! While you have plenty of time to consider this and it is completely optional, we did want to get it infront of you early. No worries, you will also recieve a few reminders prior to your standard 12 month protection plan’s expiration.
Extended Warranty Program: CLICK HERE!
What does my monthly subscription cover?
Thank you for the opportunity to service you! You Camper Cams monthly subscription covers online broadcasting, camp support, and Pupdates messaging management. Please refer to the Support Hours Section for email and phone support times.
If an onsite service visit is required for hardware services outside of the provided warranty period, the camp will be liable for such charges applicable to market rates.
*Please save the Camper Cams Support Site to your Browser Favorites and email to your contacts list!